Ethics and Integrity
A Vision Underpinned by Values
The Bank takes pride in the five values adopted by itself. These five values are Integrity, Care, Passion, Teamwork and Service. Utmost importance is placed in ensuring that all staff members display these five values in all aspects of their daily work, in dealing with their colleagues and superiors and in dealing with the customers of the Bank.
As the Bank grows it has taken measures to incorporate these values in daily work by making them more demonstrative through specific competencies. These competencies are internalized in employees through recruitment, training, performance management and other human resources related activities.
Translating Values into Practice
The values of the Bank are instilled in several ways. At the time of induction, employees learn how values impact on the Bank's core competencies, while these are reinforced during day-to-day work as well as formal performance evaluations. In addition, an 'In Retrospect' programme is conducted for those completing one year at the Bank, which serves as a forum to elicit both difficulties faced in working within the values framework as well as to share best practices established by them.
| Core Competencies | Value Drivers | ||
| Customer focus | Service | Care | Passion |
| Superior execution | Integrity | Passion | Care |
| Openness to innovation and change | Passion | Service | Teamwork |
| People leadership and development | Care | Teamwork | Passion |
| Growth and commercial mind set | Passion | Service | Teamwork |
| Teamwork | Care | Passion | Service |
A higher degree of onus and expectation are placed on the Leadership Team for the achievement of the Bank's core competencies within the values framework.
While we emphasize on superior execution and commercial mindset that lead to value creation for shareholders, we ensure that these are achieved within our values by upholding ethical and transparent business practices.
Our Values and the Supply Chain
Stemming from the above, we have also begun to take a closer look at our business boundary where we interface with suppliers and business partners. We recently reviewed our procurement practices, particularly in the context of labour and environmental aspects of our suppliers, and have introduced a comprehensive 'Sustainable Supply Chain Management' process. This includes a code of conduct and checklist covering economic, social and environmental criteria.
All procurements are done locally.
A responsible supplier with shared values is not only a welcome member of our extended business family, but is also one that mitigates risks against our reputation and business continuity.
